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A parent called and can not remember her password?

If a parent has forgotten their password, they can reset it themselves, or you can do it for them through your administrative dashboard.

Option 1: Parent Self-Reset

Advise the parent to go to your scheduling login page and click the Forgot Password? link.

  • The system will prompt them for their email address.

  • An automated email will be sent immediately with a link to create a new password.

Option 2: Admin Reset (Through your account)

If you prefer to handle it for them, follow these steps in the Admin UI:

  1. Go to the Contacts tab.

  2. Search for the parent by name or email.

  3. Click on their record to open it.

  4. Click the Reset PW button located in the middle section of the page.

Troubleshooting Tips

  • Check the Email: While viewing the parent's record, verify the email address is correct. If there is a typo, they won't receive the reset link.

  • Spam Folder: If they don't receive the email within a few minutes, ask them to check their Spam or Junk folders.

  • Verification: You can click the Log tab in the parent's record to confirm the "Reset Password" email was successfully sent by the system.

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