Emails

How can I view any emails that have been sent?

You can track communication history for specific individuals by accessing their activity log. Thi...

How do I turn off my E-Mail Reminders?

To turn off reminders for a specific event, follow these steps: Navigate to the Event Managemen...

Email Reminders

Including a table of appointments in your reminders is a highly effective way to ensure participa...

Can I change the time/verbiage of my reminder emails?

Yes, you have full control over both the timing and the content of your reminder emails. Any chan...

I'm testing the confirmation email and I have not yet received it. Does it take a long time?

It’s completely normal not to see the email immediately. In fact, there is a built-in delay of 20...

I booked and canceled some test appointments, will I receive any emails?

If you book and then immediately cancel your appointments, pickAtime will send a cancellation ema...

How do I change the name of my account?

Can I have multiple administrators on my account?

I'm getting the message "email address already exists, can't create doubles" when I add a teacher email address. What does this mean?

What Administrative Access levels are there?

Why is the Appointments List red?

On the Appointments List page I noticed orange appointments with the status 'Customer is creating this appointment'. What do we need to fix these?

How do I sort my teacher roster?

Every time I change the Open scheduler to customers on one of my events, it changes this on my other events? Why are my events connected?

Is there a way to allow my parents to only see a certain event on our account?

I would like to offer Virtual appointments for part of the day (e.g., morning/early afternoon) and In-Person appointments for another part of the day (e.g., evening). Can I set that up?

A participant accidentally booked an In-Person appointment but needs a Virtual one. How can we change the appointment type?

I want to change all booked appointments from In-Person to Virtual (or vice versa). How can I do this?

I have a current event set on the site, but the date needs to be changed. Is there a way to update the date, but keep the existing appointments?

Why is the Appointments List red?

Can I see a list of Canceled Appointments for a teacher?

Why are the contacts different colors?

How do I create a tab delimited text file?

My teacher (student) names were reversed when I imported them. I had the Last Name in the First Name column and vice versa.

How can I view any emails that have been sent?

How do I turn off my E-Mail Reminders?

Email Reminders

Can I change the time/verbiage of my reminder emails?

I'm testing the confirmation email and I have not yet received it. Does it take a long time?

I booked and canceled some test appointments, will I receive any emails?

I have two events and some of the teachers are the same on both events.

Is there a way to allow my parents to see a certain event on our account?

How do I view my invoices?

Can I pay my invoice by credit card?

Can you call me so I can pay your invoice?

Which link should I give to my parents? The scheduling link for the account or the scheduling link for the selected event?

A parent has forgotten the password

A parent has logged in via mobile phone. How to locate a list of booked appointments and manage them?

How can I see the appointments my parents have made?

Is there a way to see when a conference was scheduled by a parent? Not the time of the conference,but the time/date it was actually scheduled.

How can I login as parent? How can I impersonate parent?

I have a parent who claims that they booked an appointment, but when they log in they can't see any appointments

A parent called and can not remember her password?

How do I change my password?

I've imported my teacher file this year with a new password for my teachers. But it seems that only the password they set for last year works?

My teachers are receiving a message to "contact the Administrator" for a password

I'm trying to reset the password for a parent, but I'm getting a message that says I can not

Sometimes when my parents try to log in to book the site will tell them that they are a bot. Why is that?

Our school conferences were last month, but we'd like to view the Reports from the conference. How do I view conference data in the past?

Can I email each parent their schedule?

Can I email each teacher their schedule?

We have conferences that we need to cancel on account of a snow day. We would like to move all conferences to a new day.

We have conferences on two days, and we only need to cancel one day of conferences. We'd like to let parents continue to book on the day that is not cancelled.

Scheduler

Teachers

Time Slots

How can I view any emails that have been sent?

How do I turn off my E-Mail Reminders?

Email Reminders

Can I change the time/verbiage of my reminder emails?

I'm testing the confirmation email and I have not yet received it. Does it take a long time?

I booked and canceled some test appointments, will I receive any emails?

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