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I'm trying to reset the password for a parent, but I'm getting a message that says I can not

This happens because of privacy and security protocols designed to protect parent data across different organizations.

If a parent has used their email address to book appointments with another school or organization that also uses pickAtime, their account is considered a "global" account. Because their history might contain confidential appointments with other entities, the system prevents any single administrator from overwriting their password.

How to Resolve This

Since you do not have the administrative authority to change a password that is shared with another organization, please advise the parent to use one of the following methods:

  • Self-Service Reset: Ask the parent to go to your login page and click the "Forgot Password" link. This allows them to reset it themselves via their own email.

  • Contact pickAtime Support: If the self-service option fails, the parent should email support@pickatime.com. Our support team can verify their identity and issue a password reset that works across all their associated accounts.

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