Sometimes when my parents try to log in to book the site will tell them that they are a bot. Why is that?
The "bot" message is triggered by Google reCAPTCHA, a security tool we use to protect the system from automated spam and cyberattacks. It runs in the background and analyzes browsing behavior to ensure the user is a real person.
Why "False Positives" Happen
Occasionally, the system incorrectly flags a parent as a bot. This usually happens if:
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The parent is using a VPN or a very restrictive corporate/school network.
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They have browser extensions or "Ad Blockers" that interfere with Google's scripts.
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They are using an outdated browser.
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They have performed a high number of rapid clicks or refreshes in a short period.
How to Solve It
If a parent reports this issue, advise them to try the following steps:
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Perform a Hard Refresh:
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Windows: Press
Ctrl+Shift+R -
Mac: Press
Cmd+Shift+R -
This clears the browser's cache for that specific page and forces it to reload the security scripts.
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Try a Different Browser: If they are using Safari, have them try Chrome or Firefox (or vice-versa).
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Switch to Incognito/Private Mode: This disables extensions that might be causing the conflict.
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Check the Network: If they are on a mobile device, suggest switching from Wi-Fi to cellular data (or the reverse) to change their IP address.