Sometimes when my parents try to log in to book the site will tell them that they are a bot. Why is that?

The "bot" message is triggered by Google reCAPTCHA , a security tool we use to protect the system from automated spam and cyberattacks. It runs in the background and analyzes browsing behavior to ensure the user is a real person. 
 Why "False Positives" Happen 
 Occasionally, the system incorrectly flags a parent as a bot. This usually happens if: 
 
 
 The parent is using a VPN or a very restrictive corporate/school network. 
 
 
 They have browser extensions or "Ad Blockers" that interfere with Google's scripts. 
 
 
 They are using an outdated browser. 
 
 
 They have performed a high number of rapid clicks or refreshes in a short period. 
 
 
 
 How to Solve It 
 If a parent reports this issue, advise them to try the following steps: 
 
 
 Perform a Hard Refresh: 
 
 
 Windows: Press Ctrl + Shift + R 
 
 
 Mac: Press Cmd + Shift + R 
 
 
 This clears the browser's cache for that specific page and forces it to reload the security scripts. 
 
 
 
 
 Try a Different Browser: If they are using Safari, have them try Chrome or Firefox (or vice-versa). 
 
 
 Switch to Incognito/Private Mode: This disables extensions that might be causing the conflict. 
 
 
 Check the Network: If they are on a mobile device, suggest switching from Wi-Fi to cellular data (or the reverse) to change their IP address.