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I've imported my teacher file this year with a new password for my teachers. But it seems that only the password they set for last year works?

This is because once a user (like a teacher) has "taken ownership" of their account by setting a personal password, the system protects that password from being overwritten by a file import. This prevents an admin from accidentally locking users out or overwriting their chosen security credentials.

If you need to force a reset so that the new password from your file (or a new default) takes effect, you can do so through the Global Setup.

How to Reset Teacher Passwords in Bulk

  1. Navigate to the Global Setup / Contacts page.

  2. Click on the link labeled Show advanced options... at the bottom of the page.

  3. Locate the Default Password section.

  4. Click the Reset Admin Password button.

  5. A pop-up will appear asking which access level you would like to reset.

  6. Select Appointment Viewer (this is the default access level for teachers).

What Happens Next?

  • The "Reset" Effect: All users at that access level will have their personal passwords cleared.

  • The New Password: Their password will now revert to whatever you have set as the "Default Password" in that same section, or the password included in your most recent import.

  • First Login: When teachers log in for the first time after this reset, they will use the new password you provided. Depending on your settings, the system may prompt them to create a new unique password immediately upon entry.

Important Note

Be sure to communicate this change to your staff before performing the reset, as their old credentials will stop working immediately once you click that button.

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