# I've imported my teacher file this year with a new password for my teachers. But it seems that only the password they set for last year works?

This is because once a user (like a teacher) has "taken ownership" of their account by setting a personal password, the system protects that password from being overwritten by a file import. This prevents an admin from accidentally locking users out or overwriting their chosen security credentials.

If you need to force a reset so that the new password from your file (or a new default) takes effect, you can do so through the **Global Setup**.

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### How to Reset Teacher Passwords in Bulk

1. Navigate to the **Global Setup / Contacts** page.
2. Click on the link labeled **Show advanced options...** at the bottom of the page.
3. Locate the **Default Password** section.
4. Click the **Reset Admin Password** button.
5. A pop-up will appear asking which access level you would like to reset.
6. Select **Appointment Viewer** (this is the default access level for teachers).

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#### What Happens Next?

- **The "Reset" Effect:** All users at that access level will have their personal passwords cleared.
- **The New Password:** Their password will now revert to whatever you have set as the "Default Password" in that same section, or the password included in your most recent import.
- **First Login:** When teachers log in for the first time after this reset, they will use the new password you provided. Depending on your settings, the system may prompt them to create a new unique password immediately upon entry.

#### Important Note

Be sure to communicate this change to your staff before performing the reset, as their old credentials will stop working immediately once you click that button.