Why is the Appointments List red?
A "Problem Appointment" occurs when a registration is placed on hold because it no longer fits the current event configuration. When this happens, a red exclamation mark (!) will appear next to the Appointments List section on the sidebar, and the specific entry will be highlighted in red.
Common Causes
Problem appointments are typically created when changes are made to the schedule after bookings have already occurred. For example:
-
Deleted Slots: If you remove a time slot that already had a participant registered, the appointment is not automatically deleted. Instead, it is flagged as a "Problem" for you to resolve.
-
Resource Changes: Modifying teacher availability or roster limits while the scheduler is live can sometimes trigger these alerts.
- Conflicting Admin Actions: A problem is triggered if an administrator (or teacher) manually books an appointment for a parent who has already successfully booked a slot themselves.
How to Resolve
When you see a red exclamation mark in the sidebar:
-
Click on the Appointments List tab.
-
Locate the rows highlighted in red.
-
Decide the Action: You must manually choose to either delete the appointment, move the participant to a new available slot, or "Confirm" the slot to clear the flag.
For a full breakdown of specific scenarios and recovery steps, please refer to the dedicated Problem Appointments page in this manual.