Why is the Appointments List red?

When the Appointments List tab in the sidebar includes a red exclamation mark (!), the system is flagging specific registrations that require administrative intervention. These appointments are effectively in "limbo" and will not be managed correctly by the system until you resolve them.

Common Causes

Problem appointments are typically triggered by manual changes to the schedule or conflicting data. The most common reasons include:

• Deleted Slots: If you delete a time slot that already has a participant booked, the system doesn't delete the person—it turns the appointment red so you can decide where to move them.

• Duplicate Bookings (Admin Action): If an administrator or teacher manually books a parent into a slot, but that parent has already booked another appointment themselves, a conflict is created.

• Resource/Event Changes: If you change a teacher's availability or modify event settings while the scheduler is active, existing bookings that no longer "fit" the new rules are flagged.

How to Fix Red Appointments

To clear the red alert and fix the records:

1. Navigate to the Appointments List tab.

2. Look for the specific rows highlighted in red.

3. Take Action: Click on the appointment to choose a resolution:

   • Delete: Remove the orphaned or duplicate registration.

   • Move: Reassign the participant to a new, valid time slot.

   • Confirm: If the appointment is actually correct, you can manually "confirm" it to clear the red flag.

Note: For a full list of every possible scenario and step-by-step recovery instructions, please refer to the dedicated Problem Appointments page in your documentation.