# A parent called and can not remember her password?

If a parent has forgotten their password, they can reset it themselves, or you can do it for them through your administrative dashboard.

#### Option 1: Parent Self-Reset

Advise the parent to go to your scheduling login page and click the **Forgot Password?** link.

- The system will prompt them for their email address.
- An automated email will be sent immediately with a link to create a new password.

---

#### Option 2: Admin Reset (Through your account)

If you prefer to handle it for them, follow these steps in the **Admin UI**:

1. Go to the **Contacts** tab.
2. Search for the parent by name or email.
3. Click on their record to open it.
4. Click the **Reset PW** button located in the middle section of the page.

---

#### Troubleshooting Tips

- **Check the Email:** While viewing the parent's record, verify the email address is correct. If there is a typo, they won't receive the reset link.
- **Spam Folder:** If they don't receive the email within a few minutes, ask them to check their **Spam** or **Junk** folders.
- **Verification:** You can click the **Log** tab in the parent's record to confirm the "Reset Password" email was successfully sent by the system.