A parent called and can not remember her password?
If a parent has forgotten their password, they can reset it themselves, or you can do it for them through your administrative dashboard.
Option 1: Parent Self-Reset
Advise the parent to go to your scheduling login page and click the Forgot Password? link.
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The system will prompt them for their email address.
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An automated email will be sent immediately with a link to create a new password.
Option 2: Admin Reset (Through your account)
If you prefer to handle it for them, follow these steps in the Admin UI:
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Go to the Contacts tab.
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Search for the parent by name or email.
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Click on their record to open it.
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Click the Reset PW button located in the middle section of the page.
Troubleshooting Tips
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Check the Email: While viewing the parent's record, verify the email address is correct. If there is a typo, they won't receive the reset link.
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Spam Folder: If they don't receive the email within a few minutes, ask them to check their Spam or Junk folders.
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Verification: You can click the Log tab in the parent's record to confirm the "Reset Password" email was successfully sent by the system.