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We have conferences that we need to cancel on account of a snow day. We would like to move all conferences to a new day. In the Admin UI, open the event, on the Appointments tab select the date of conferences on the calendar. Click on the Slots / Move Slots o...

Every time I change "Open scheduler to customers" on one event, it changes on my other events too. Why are my events connected? To make changes apply only to the current event: Go to the Events Preview page and select Events Settings. Under Propagator Mode, c...

How do I sort my teacher roster? On the Appointments page, open the Teachers drop-down. Select Sort Teachers. This sorts teachers using the order set under Global Setup /  Business / Account Level Display Options / Display Contact Name (Last Name, First Name...

Do I have to connect to the SKY API? Yes. pickAtime now requires the Blackbaud SKY API for all Blackbaud integrations — legacy (non-SKY) integrations are no longer supported. To use Blackbaud SSO and data imports, you must: Install the pickAtime application f...

I connected pickAtime through the Blackbaud Marketplace, but I don't see the SKY Importer. The SKY Importer must be enabled manually: Go to Global Setup / Business / Show Advanced Options / Single Sign On Options / Blackbaud. Check "Use SKY API Importer." Th...

Error: "User has no access." This error means the Blackbaud account doesn't have the required permissions. Confirm the user has: A valid BBID At least one of these roles: Academic Group Manager, Schedule Manager, or Platform Manager The SKY API Data Sync role...

How do I add a teacher without running another import? Go to Events Management / Class Editor. Click Add Teacher/Team → Add Teacher. Locate or create the teacher in the dialog. The teacher can then be assigned classes manually. How do I add a class without ...

Will I receive daily sync emails? No — pickAtime only sends a notification if a sync error is detected. How do I change who receives sync notifications? Go to Global Setup / Business / Integration Options. Locate Notification Contact(s). Check the name(s) of...

Single Sign-On (SSO) What's the difference between the SSO URL and the Redirect URL?   SSO URL Redirect URL Purpose Where users are sent after signing out or when their session expires — must include login info Used by Blackbaud during the authenticati...

Parents receive "We do not have that email in our database." When the Blackbaud integration is active, parents can only access pickAtime through the Blackbaud Resource Board — not by logging in directly at pickatime.com. Direct them to use the Resource Board o...

Why is a teacher being directed to the parent side instead of the Admin UI? Teachers who are also parents are initially directed to the parent/event booking side. They can switch to the Admin UI using the Admin button on the left side of the page. If the Admin...

Parents can access the Resource Tile, but teachers can't (or vice versa). Work through the following checks in order: Go to Core / Security / Authentication Settings / SSO Settings and review the pickAtime SSO settings. Go to Core / Content / Additional Conte...