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"Event not found. EventID: XX" This message indicates that the Event ID is either incorrect or the event has been deleted. How to Fix: Go to Event Management /Settings/ UI Setup /Scheduling Link and copy the correct Event ID from the URL shown in the Schedulin...

"The file does not match the 'X' File type to import or has an incorrect file type.  Your file must be a tab - delimited text file (MS Excel -> *.txt (Tab delimited); Google Sheets -> *.tsv (Tab delimited))." Make sure your file is one of the two allowed file ...

To turn off reminders for a specific event, follow these steps: Navigate to the Event Management section for the event you wish to modify. Go to the Settings / Notification Setup page. Locate the Reminder Email section. Uncheck the box labeled Send Rem...

Including a table of appointments in your reminders is a highly effective way to ensure participants have all their scheduling details, including room numbers or virtual links, in a clear and organized format. Setting Up the Appointment Table Reminder Instead...

Yes, you have full control over both the timing and the content of your reminder emails. Any changes you make will apply to all upcoming appointments for that event. Updating Reminder Verbiage & Timing To modify your reminders, navigate to the Settings / Noti...

It’s completely normal not to see the email immediately. In fact, there is a built-in delay of 20 minutes between the moment a booking is made and when the email is actually sent. Why the Delay? The system waits intentionally to improve the experience for you...

If you book and then immediately cancel your appointments, pickAtime will send a cancellation email, but not the confirmation one.

How the "Cross-Event Sync" Works When a teacher is assigned to multiple events, the system treats their time as a single shared resource: Automatic Blocking: If a parent books a 10:00 AM slot for Teacher Smith in "Event A," the 10:00 AM slot for Teacher Smit...

Yes, the Category Sort option is the most effective way to filter what your parents see. This is especially useful if you have multiple events running but only want to share a specific group (or even a single event) with a specific set of parents. Using Categ...

You can access your billing history and individual invoices directly from the reporting section of your administrative dashboard. Steps to Access Invoices and Payments Log In: Access your pickAtime account through the administrator login on our homepage. ...

To make a payment, you will need to access the billing report within your administrator account: Access the Report: Log into your pickAtime account. Navigate to the Reports / Account Reports. Choose the report labeled Account - Invoices and Payments. ...

We are unable to take payments over the phone for security and privacy reasons. To pay by credit card, please see the instructions.

The link you choose depends on how much variety you want your parents to see. Here is how to decide which one is right for your current setup: Option 1: The Account URL (The "Front Door") Use this if you want a permanent link that you can use year-after-year....

To reset a parent's password, follow these steps: In the Admin UI tool, go to the Contacts tab. Search for the parent by name or email. Select the contact record to open it. Click the Reset PW button under the Search Console.