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Event Setup

Why are some of my time slots yellow?

Yellow time slots indicate that the scheduled time has already passed.

These slots:

  • Are automatically hidden from participants

  • Can no longer be booked

  • Cannot be blocked

If the slots were created on the wrong date, you can delete them or move them to the correct date.

Future time slots appear in blue and remain available for booking and blocking.

Quick Reference

Issue

Solution

SKY Importer missing

Enable “Use SKY API, Importer”

No events available

Create a PTA Event

User has no access

Verify Blackbaud roles

Parents not reaching event

Verify SSO configuration

Blackbaud user not found

Verify matching User IDs

Daily sync emails

Disable Sync Notifications

Yellow time slots

Slots are in the past