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New Parent

New Family Can't Log In: "Pickatime user not found by Blackbaud userID"

Scenario: A new family enrolled a few days ago. When the mother tries to access pickAtime, she receives this error:

"Pickatime user not found by Blackbaud userID: XXXX"

(where XXXX is her Blackbaud User ID)

Cause: The parent hasn't been added to the pickAtime account yet.

Step 1: Add the Parent to Contacts

Go to Contacts and enter her name, email, and BBID as the Parent ID.

Step 2: Connect the Parent and Student

  1. Select the parent in Contacts, then go to the Parents-Students Map tab.
  2. Under Student List, click Add, select the student, and click Add again.

Step 3: Confirm the Student Is Enrolled in Classes

If the student isn't yet enrolled in any classes, follow the steps below.

Enrolling a Student in Classes

  1. From the Admin UI, select the Class Editor tab.
  2. Select a teacher, then select the class. The class roster will display on the right-hand side.

To enroll an existing student

  1. Start typing the student's name in the white box at the top of the roster (right-hand side).
  2. If the student is already in your account, the system will suggest a match.
  3. Press Enter to confirm and add them to the roster.

To enroll a new student (not yet in your account)

  1. Go to the Class Editor page and select the teacher, then the class.
  2. Click the Enroll Student icon (above the roster, far right).
  3. In the Select Person dialog, click Add Student, then fill in the student's details — First Name, Last Name, Security Value, and Student ID — in the fields marked <not entered>.
  4. Click Add.
  5. Click OK. The student will now appear in the roster.

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