Blackbaud FAQs
Event Setup
Why are some of my time slots yellow? Yellow time slots indicate that the scheduled time has alre...
Getting Started
Do I have to connect to the SKY API? Yes. pickAtime now requires the Blackbaud SKY API for all Bl...
Import Errors & Troubleshooting
Error: "User has no access." This error means the Blackbaud account doesn't have the required per...
Managing Imported Data
How do I add a teacher without running another import? Go to Events Management / Class Editor. C...
New Parent
New Family Can't Log In: "Pickatime user not found by Blackbaud userID" Scenario: A new family en...
Parents
Parents receive "We do not have that email in our database." When the Blackbaud integration is ac...
Resource Board
Parents can access the Resource Tile, but teachers can't (or vice versa). Work through the follow...
Room Numbers and/or Meeting Links
Add Room Numbers and/or Individual Teacher Meeting Links If you are using the Blackbaud SKY API I...
Setting Up the SKY API Importer
I connected pickAtime through the Blackbaud Marketplace, but I don't see the SKY Importer. The SK...
Single Sign-On (SSO)
Single Sign-On (SSO) What's the difference between the SSO URL and the Redirect URL? SSO UR...
Sync & Notifications
Will I receive daily sync emails? No — pickAtime only sends a notification if a sync error is det...
Teachers
Why is a teacher being directed to the parent side instead of the Admin UI? Teachers who are also...