Parents

Parents receive "We do not have that email in our database."

When the Blackbaud integration is active, parents can only access pickAtime through the Blackbaud Resource Board — not by logging in directly at pickatime.com. Direct them to use the Resource Board or SSO link instead.

Can parents log in directly through pickatime.com?

No. When using the Blackbaud integration, parents must access pickAtime through the Blackbaud Resource Board or SSO link.

Will parents see their spouse’s appointments? Do both parents receive confirmation emails?

No. In pickAtime, appointments are visible only to the parent who booked them. Confirmation emails are also sent only to the parent who made the appointment.

Blackbaud does not provide pickAtime with the information needed to link one parent’s account to another. As a result, parents cannot view each other’s appointments or receive confirmation emails for appointments booked by their spouse.