# Parents

**Parents receive "We do not have that email in our database."**

When the Blackbaud integration is active, parents can **only** access pickAtime through the **Blackbaud Resource Board** — not by logging in directly at pickatime.com. Direct them to use the Resource Board or SSO link instead.

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**Can parents log in directly through pickatime.com?**

No. When using the Blackbaud integration, parents must access pickAtime through the **Blackbaud Resource Board** or **SSO link**.