Event Setup
Why are some of my time slots yellow?
Yellow time slots indicate that the scheduled time has already passed.
These slots:
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Are automatically hidden from participants
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Can no longer be booked
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Cannot be blocked
If the slots were created on the wrong date, you can delete them or move them to the correct date.
Future time slots appear in blue and remain available for booking and blocking.
Quick Reference
|
Issue |
Solution |
|---|---|
|
SKY Importer missing |
Enable “Use SKY API, Importer” |
|
No events available |
Create a PTA Event |
|
User has no access |
Verify Blackbaud roles |
|
Parents not reaching event |
Verify SSO configuration |
|
Blackbaud user not found |
Verify matching User IDs |
|
Daily sync emails |
Disable Sync Notifications |
|
Yellow time slots |
Slots are in the past |