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New Family Can't Log In: "Pickatime user not found by Blackbaud userID" Scenario: A new family enrolled a few days ago. When the mother tries to access pickAtime, she receives this error: "Pickatime user not found by Blackbaud userID: XXXX" (where XXXX is her ...

A teacher can't view her schedule — how do I fix this? Check the following in Contacts: Confirm she's logging in with the email address on file. Confirm her Admin Level is set to Appointment Viewer. Check the small tab labeled Vendor Access and under the Resou...

Add Room Numbers and/or Individual Teacher Meeting Links If you are using the Blackbaud SKY API Importer and need to add room numbers or individual teacher meeting links, you will need to temporarily disable the SKY API Importer and use the file importer. Impo...

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