Recently Updated Pages
Allow Teachers to Pre-Book Appointments
By default, teachers have Appointment Viewer access only — they can view their schedule but not m...
Parent Student Relationships
Parent-Student Relationships The Parents-Students Map tab (right side of the Contacts page) lets ...
Microsoft Outlook Calendar Sync
Setup Steps Sync Calendar with Outlook. Teachers manually sync via the Calendar Sync page in the...
Blackbaud Checklist
To set up your Parent-Teacher Conference event using the PTA scheduler with Blackbaud integration...
Getting Started
Do I have to connect to the SKY API? Yes. pickAtime now requires the Blackbaud SKY API for all Bl...
Types of Parents within your pickatime account
Parents are categorized differently in Contacts, depending on their relationship to the school: ...
Teachers
Why is a teacher being directed to the parent side instead of the Admin UI? Teachers who are also...
Sync & Notifications
Will I receive daily sync emails? No — pickAtime only sends a notification if a sync error is det...
Single Sign-On (SSO)
Single Sign-On (SSO) What's the difference between the SSO URL and the Redirect URL? SSO UR...
Setting Up the SKY API Importer
I connected pickAtime through the Blackbaud Marketplace, but I don't see the SKY Importer. The SK...
Parents
Parents receive "We do not have that email in our database." When the Blackbaud integration is ac...
Resource Board
Parents can access the Resource Tile, but teachers can't (or vice versa). Work through the follow...
Managing Imported Data
How do I add a teacher without running another import? Go to Events Management / Class Editor. C...
Passwords
A parent is having trouble with her password. Parents have three options: Self-service reset: Cl...
STEP THREE: Create Slots
To get started, go to Events / Preview, select your event, then click the Appointments tab. From ...
STEP THREE: Create Time Slots
Creating Slots To get started, from the Admin UI, go to Events / Preview and select your event. C...
Import Errors & Troubleshooting
Error: "User has no access." This error means the Blackbaud account doesn't have the required per...
Event Setup
Why are some of my time slots yellow? Yellow time slots indicate that the scheduled time has alre...
Admissions Importing and Events
To import contacts with the roles Parent of Candidate and Parent of Incoming Student, select the ...
SSO - Directing Parents to a Predetermined Event
You can route parents directly to a specific event — for example, showing Grade 9 parents only th...