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Sync & Notifications
Will I receive daily sync emails? No — pickAtime only sends a notification if a sync error is det...
Single Sign-On (SSO)
Single Sign-On (SSO) What's the difference between the SSO URL and the Redirect URL? SSO UR...
Setting Up the SKY API Importer
I connected pickAtime through the Blackbaud Marketplace, but I don't see the SKY Importer. The SK...
Parents
Parents receive "We do not have that email in our database." When the Blackbaud integration is ac...
Resource Board
Parents can access the Resource Tile, but teachers can't (or vice versa). Work through the follow...
Managing Imported Data
How do I add a teacher without running another import? Go to Events Management / Class Editor. C...
Passwords
A parent is having trouble with her password. Parents have three options: Self-service reset: Cl...
STEP THREE: Create Slots
To get started, go to Events / Preview, select your event, then click the Appointments tab. From ...
STEP THREE: Create Time Slots
Creating Slots To get started, from the Admin UI, go to Events / Preview and select your event. C...
Export your Data
In the Admin UI, select Importer from the sidebar. Step 1: Authenticate with Blackbaud Click Sig...
Import Errors & Troubleshooting
Error: "User has no access." This error means the Blackbaud account doesn't have the required per...
Event Setup
Why are some of my time slots yellow? Yellow time slots indicate that the scheduled time has alre...
Admissions Importing and Events
To import contacts with the roles Parent of Candidate and Parent of Incoming Student, select the ...
SSO - Directing Parents to a Predetermined Event
You can route parents directly to a specific event — for example, showing Grade 9 parents only th...
Teacher Access
Teachers can view their own schedule by logging in at pickAtime.com, or via the Blackbaud Portal ...
Contacts
Contacts The Contacts tab is where your full list of teachers, administrators, students, and pare...
Creating a New Blackbaud User
To set up a new user in Blackbaud: Go to Core / Users, and click Add New User. Fill in the requi...
Introduction
PickAtime is an award-winning, Blackbaud-approved partner providing online scheduling solutions f...
Reports
When you log into pickAtime, you'll land on the Event Reports page by default. Reports fall into ...
How to Add/Register a Participant to the Roster Event
Manually Adding Participants There are two ways to add someone to your roster, depending on wheth...