Problem Appointments
The Appointments List page shows a master list of all appointments, including any that need attention.
Red Appointments — Rule Violations
What they are: Previously booked appointments that violate a rule configured under Settings → UI Setup.
How they're created:
- An admin manually books an appointment that breaks a configured rule (e.g., booking limits, one-appointment-per-teacher rules).
To resolve:
- Click the red appointment to see the reason for the conflict, shown below the calendar.
- Open the Appointments drop-down and select Confirm Appointment to force the booking and clear the flag.
⚠️ Important: Red appointments are invisible to participants — they do not appear as booked on the participant's schedule, and reminder emails will not be sent until the appointment is confirmed. Always check the Appointments List for unresolved red appointments.
Orange Appointments — In Progress
What they are: Appointments currently being booked by a parent, mid-process.
Behavior:
- Cannot be manually deleted or selected for email notifications.
- Automatically managed by the system — if the participant is inactive for too long without completing the booking, the appointment is automatically canceled.
- The orange status disappears once the participant clicks Create Appointment to finish booking.
This status is useful for admins booking appointments manually: it prevents you from accidentally selecting a time slot a parent is currently in the process of booking.
Deleted Slots with Existing Appointments
When you delete a slot that has appointments booked on it, those appointments are not deleted — they're flagged instead, and will appear in the Appointments List for review.