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Classes
Classes I’d like to hide some classes on my account so parents can not book those classes If ther...
STEP FIVE: Try it Out
STEP FIVE: Try it Out 1. From the Admin UI on the Events / Preview page, select your event. Click...
General Error Messages
"The file does not match the 'X' File type to import or has an incorrect file type. Your file mu...
Slots File Error Messages
"Event not found. EventID: XX" This error occurs when the EventID in your Slots file does not mat...
Appointments File Error Messages
"Event not found. EventID: XX" This error occurs when the EventID in your Appointments file does ...
Parent-Student Relationship File Error Messages
Could not find Parent with ID 'XX' or Student with ID 'YY', as this parent/student was not import...
Parent File Error Messages
The file does not have a column labeled "First" or "First Name." This error occurs when the Paren...
Student File Error Messages
"The file does not have a column labeled 'First' or 'First Name'" This error occurs when the syst...
Student File
The Student File is used to add students to your school account. For multiple PTA events, you onl...
Microsoft Teams FAQs
Q: How much does the Teams integration cost? A: Nothing additional on pickAtime’s part, but the i...
Google Meet Options
Google Meet Guide: Integration vs. Manual Setup pickAtime offers two ways to manage Google Meet s...
Connecting payment with Authorize.net
To accept payments via Authorize in pickAtime, follow the steps below. Instructions for Setting ...
Vendor UI Setup page
Appointment Tab Settings Resources Display: Will show resources on the right-hand side ...
UI Setup page (PTA Product)
EVENT SETTINGS Scheduler Availability Open Scheduler to customers on Select the dat...
How can I view any emails that have been sent?
You can track communication history for specific individuals by accessing their activity log. Thi...
My teacher (student) names were reversed when I imported them. I had the Last Name in the First Name column and vice versa.
This is a common issue during the initial setup, but fortunately, it is very easy to fix without ...
How do I create a tab delimited text file?
Depending on which spreadsheet software you are using, follow the steps below to save your file i...
Why are the contacts different colors?
The color coding in your contact list is a visual shorthand to help you quickly identify the stat...
Macros
Macros allow you to reference information from your customer and the appointment in your text mes...
A participant accidentally booked an In-Person appointment but needs a Virtual one. How can we change the appointment type?
You can easily swap the appointment format without having to cancel and rebook the entire slot. T...