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Follow the link provided by your school to access the Scheduler. Once on the site, follow the steps below: 1. Sign In Enter Email: Type your email address and click Next. Returning Users: If your email is recognized, enter your password. New Users: If your em...

If an appointment appears with a red border, it indicates a system error or a scheduling conflict (such as a double-booking). Follow these steps to resolve it: 1. Identify the Issue Click on the red-bordered appointment. Look at the bottom-left area of the scr...

Teachers Once the teacher has been imported into the system the teacher’s names will appear in the contacts and also in the resource listing on the Appointments page. Change the spelling of a teacher's name From the Admin UI, open the event.  On the right-han...

Resetting Passwords for Individual Contacts Navigate to the Contacts page of the Admin UI. Search for the contact by name and select them in the search result. Click the Reset PW button under the Search console. The password will revert to the system d...

The Appointments List serves as a master record for all bookings. It is also your primary tool for identifying and resolving scheduling conflicts that require administrative attention. Problem Appointments (Displayed in Red) Appointments appear in red when the...

Upon logging into your pickAtime account, you will default to the Event Reporting page within the Admin tool. Reports are divided into two categories: Event-Specific and Account-Specific. Event Reports First, use the Event dropdown to select your specific even...

Administrators can manually book appointments for parents through the Appointments tab. Follow these steps to ensure the booking is correctly attributed. 1. Navigate to the Schedule Access the Tab: Click the Appointments tab at the top of the Admin UI. Set...

The Appointments List page provides a powerful, spreadsheet-style view of your bookings. Unlike the standard Appointments tab, this page is designed for bulk actions, advanced filtering, and communication. Filtering and Searching You can generate a targeted li...

A parent called and can not remember her password.  On the login page, the parent can click on the Forgot Password button. A link will be emailed to the parent with instructions on resetting the password. Alternatively, you can reset the password for the paren...

Our school conferences were last month, but we'd like to view the Reports from the conference. How do I view conference data in the past? Log in to your pickAtime account and select your event from the Event pull-down. You will see two empty boxes where you ca...

Why doesn’t the Room Number I updated in Contacts show up in Reports? When you import a class file, teacher data (including room numbers) is copied to the Appointments page under Resources. Once copied, this data does not automatically update when changes are ...

Every time I change the Open scheduler to customers on one of my events, it changes this on my other events. Why are my events connected?  Go to the Events Preview page, select the Events Settings option, change the setting in the Propagator Mode section, unde...

How do I see the classes for my students? In the Admin UI, go to the Contacts page and search for the student. Then click on the small Appointments tab and you will see the classes the student is enrolled in. Make sure that you see all the classes that you sho...

We have conferences that we need to cancel on account of a snow day. We would like to move all conferences to a new day. In the Admin UI, go to the Appointments page for your event. Select the date of conferences from the calendar on the left hand side. Click ...

How do I sort my teacher roster?  On the Appointments page, select the Teachers drop-down and then select the Sort Teachers option. This will sort your teachers by the sort order that is listed on the Global Setup / Business page, in the Account Level Display ...

How do teams work? A team can be simply a label for a teacher, such as "Team Blackhawks," or a team can be a combination of individual teachers. In the pickAtime system, when you create a team of more than one teacher, we concatenate the teacher names so the t...

I created slots on the wrong date?  On the Appointments page, select the Slots drop-down and then select the Move Slots option. This will allow you to move all slots (and any appointments) to a new date. You will have the option to send an email to any appoint...

Teachers can access their appointment schedules by logging in through the school’s unique scheduling link. Staff with Dual Roles (Teacher & Parent) If a teacher is also a parent at the school, the system will default to the Parent Scheduling page upon login. ...