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I connected pickAtime through the Blackbaud Marketplace, but I don't see the SKY Importer. The SKY Importer must be enabled manually: Go to Global Setup / Business / Show Advanced Options / Single Sign On Options / Blackbaud. Check "Use SKY API Importer." Th...

Error: "User has no access." This error means the Blackbaud account doesn't have the required permissions. Confirm the user has: A valid BBID At least one of these roles: Academic Group Manager, Schedule Manager, or Platform Manager The SKY API Data Sync role...

How do I add a teacher without running another import? Go to Events Management / Class Editor. Click Add Teacher/Team → Add Teacher. Locate or create the teacher in the dialog. The teacher can then be assigned classes manually. How do I add a class without ...

Will I receive daily sync emails? No — pickAtime only sends a notification if a sync error is detected. How do I change who receives sync notifications? Go to Global Setup / Business / Integration Options. Locate Notification Contact(s). Check the name(s) of...

Single Sign-On (SSO) What's the difference between the SSO URL and the Redirect URL?   SSO URL Redirect URL Purpose Where users are sent after signing out or when their session expires — must include login info Used by Blackbaud during the authenticati...

Parents receive "We do not have that email in our database." When the Blackbaud integration is active, parents can only access pickAtime through the Blackbaud Resource Board — not by logging in directly at pickatime.com. Direct them to use the Resource Board o...

Why is a teacher being directed to the parent side instead of the Admin UI? Teachers who are also parents are initially directed to the parent/event booking side. They can switch to the Admin UI using the Admin button on the left side of the page. If the Admin...

Parents can access the Resource Tile, but teachers can't (or vice versa). Work through the following checks in order: Go to Core / Security / Authentication Settings / SSO Settings and review the pickAtime SSO settings. Go to Core / Content / Additional Conte...

Why are some of my time slots yellow? Yellow time slots indicate that the scheduled time has already passed. These slots: Are automatically hidden from participants Can no longer be booked Cannot be blocked If the slots were created on the wrong date, ...