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Emails

How can I view any emails that have been sent? 

This can be viewed on the individual contact level. On the Contacts page, you can search for a contact by name. Then click on the contact and then click on the small Log tab. This will show a log of appointments booked, canceled, and any emails sent. 

How do I turn off my E-Mail Reminders?

To turn off your reminder emails, go into the Events Management / Settings / Notification Setup page, and under the Reminder email option, you will see a check box labeled " Send Reminder Emails". Uncheck this box.

E-Mail Reminders

Recommended: Include a table of appointments in the reminder email

  1. Go to Settings / Notifications Setup.
  2. Select the Reminder Email option.
  3. Check the box labeled "Replace the Email Body with the Printable Schedule of Appointments" (located above the body field).

This replaces the email body with a table-formatted schedule of appointments, which includes room numbers. Any text entered in the Header field will appear above this table.

The table's format is controlled separately, under CUI / Messages / Print Schedule.

Set up when reminders are sent

  1. Go to Settings / Notifications Setup
  2. Select the Reminder Email option
  3. Check the box to require a reminder.
  4. Enter the number of hours before each appointment that the reminder should be sent.
  5. Under Send Reminder Emails, click the green + to add an automatic reminder, then enter how many hours before the appointment it should go out (e.g., 24, 48).

You can add multiple reminders by repeating step 4 — for example, one at 48 hours and another at 24 hours.

Can I change the time/verbiage of my reminder emails?

Yes, you can change the verbiage and add/remove the times of your Reminder Emails at any time. These updates will apply to all appointments.

I'm testing the confirmation email and I have not yet received it. Does it take a long time?

The confirmation email is sent approximately 20-25 minutes after the parent books their appointments. We do not send the email immediately, as we wait to make sure the parent has completed booking all their appointments

I booked and canceled some test appointments. Will I receive any emails?

If you book and then immediately cancel your appointments, pickAtime will send a cancellation email, but not the confirmation one. Also, for the PTA product, we wait 20 minutes before sending out an email; this is to ensure that the parent has finished booking their appointments. 

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