Admin UI

Why is the Appointments List red?

This means you have appointments with some sort of problem that needs attention. When a problem appointment is created, both the tab and the appointment itself turn red. There are several ways problem appointments are created — see the Problem Appointments page for details.

I see orange appointments on the Appointments List page with the status "Customer is creating this appointment." What do I need to fix?

Nothing — this is expected behavior, not an error.

Appointments still being booked appear in orange on the Appointments List page:

• They can't be manually deleted or selected for email notifications while in this state.
• The system automatically manages them — if the customer is inactive too long without completing the booking, it will be cancelled.
• Once the customer finishes and clicks Create Appointment, the orange status disappears.

This also helps admins booking manually in the Admin UI, since it prevents you from selecting a time slot that's currently mid-booking by a customer.

How do I sort my teacher roster?

1. On the Appointments page, select the Teachers drop-down.
2. Select Sort Teachers.

This sorts teachers using the order set under Global Setup / Business / Account Level Display Options / Display Contact Name As (Last Name, First Name, or First Name Last Name).

Every time I change "Open scheduler to customers" on one event, it changes on my other events too. Why are my events connected?

1. Go to Events Preview / Events Settings.
2. Under Propagator Mode / Propagate Changes To, change the setting from "all events of this type" to "only the current event."

Is there a way to let parents only see a certain event on our account?

Yes — use the Category Sort option to control which events are visible and how they're displayed.