Admin UI

Why is the Appointments List red?
This means you have appointments with some sort of problem that needs attention. When a problem appointment is created, both the tab and the appointment itself turn red. There are several ways problem appointments are created — see the Problem Appointments page for details.
I see orange appointments on the Appointments List page with the status "Customer is creating this appointment." What do I need to fix?
Nothing — this is expected behavior, not an error.
Appointments still being booked appear in orange on the Appointments List page:
They can't be manually deleted or selected for email notifications while in this state.
The system automatically manages them — if the customer is inactive too long without completing the booking, it will be cancelled.
Once the customer finishes and clicks Create Appointment, the orange status disappears.
This also helps admins booking manually in the Admin UI, since it prevents you from selecting a time slot that's currently mid-booking by a customer.
How do I sort my teacher roster?
On the Appointments page, select the Teachers drop-down.
Select Sort Teachers.
This sorts teachers using the order set under Global Setup / Business / Account Level Display Options / Display Contact Name As (Last Name, First Name, or First Name Last Name).
Every time I change "Open scheduler to customers" on one event, it changes on my other events too. Why are my events connected?
Go to Events Preview / Events Settings.
Under Propagator Mode / Propagate Changes To, change the setting from "all events of this type" to "only the current event."
Is there a way to let parents only see a certain event on our account?
Yes — use the Category Sort option to control which events are visible and how they're displayed.