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How do I create a tab-delimited text file? Using Microsoft Excel: Open the File menu and select Save As.... In the Save as type drop-down, select Text (Tab-delimited) (*.txt). Click Save. If warning messages appear, click OK or Yes. Using Google Sheets: Ope...

How can I view any emails that have been sent?  This can be viewed on the individual contact level. On the Contacts page, you can search for a contact by name. Then click on the contact and then click on the small Log tab. This will show a log of appointments ...

A parent has forgotten her password In the Admin UI, select the Contacts tab. Search by name for the parent in the Search Control boxes. Select the parent's record — their email will display in the middle section. Click Reset PW. A parent says they booked a...

We have conferences that we need to cancel on account of a snow day. We would like to move all conferences to a new day. In the Admin UI, open the event, on the Appointments tab select the date of conferences on the calendar. Click on the Slots / Move Slots o...

Every time I change "Open scheduler to customers" on one event, it changes on my other events too. Why are my events connected? To make changes apply only to the current event: Go to the Events Preview page and select Events Settings. Under Propagator Mode, c...

How do I sort my teacher roster? On the Appointments page, open the Teachers drop-down. Select Sort Teachers. This sorts teachers using the order set under Global Setup /  Business / Account Level Display Options / Display Contact Name (Last Name, First Name...

Do I have to connect to the SKY API? Yes. pickAtime now requires the Blackbaud SKY API for all Blackbaud integrations — legacy (non-SKY) integrations are no longer supported. To use Blackbaud SSO and data imports, you must: Install the pickAtime application f...