General FAQs

Can I pay by Credit Card over the phone?

We do not accept payments by phone. To pay by credit card, please see the instructions below:

Select Client Login from our home page (www.pickatime.com) and log in with your email address and password. This must be an administrative email address
You will immediately be in the Reports section of the site.
Check the circle next to Account View.
Then select Account from the Report pull-down.
You will then see a list of your invoices and payments.
Click on an invoice # to see the details of the invoice. You can pay by credit card using the Stripe checkout option

Can I have a trial of your software to decide if I want to use it?

We do not offer trials. If you have questions or need guidance to see if our software will satisfy your needs, please contact us at support@pickAtime.com

Do you offer event creation services?

We do not offer event creation services for non-PTA events due to the confidential and unique nature of those events. We can offer guidance with the PTA events, however. PickAtime can do the event setup on your behalf for the Non-PTA events. We do charge a setup fee for event setup, with a starting rate of $75 per hour of setup time. Generally, event setups run approximately 1-2 hours. If you are interested in this option, please contact us at support@pickatime.com. We will respond with what we will need from you to do the setup. Once the setup is complete, we will reach back out to you to have you review the event.

Can I have multiple Administrators? Is there an additional fee for additional Admin?

You can have as many administrators on your account as you wish. There is no additional charge for having additional admins.