Skip to main content

Parents

A parent has forgotten the password


To reset a parent's password, follow these steps:

  1. In the Admin UI tool, go to the Contacts tab.

  2. Search for the parent by name or email.

  3. Select the contact record to open it.

  4. Click the Reset PW button under the Search Console.

A parent has logged in via mobile phone. How to locate a list of booked appointments and manage them?


To locate and manage appointments on a mobile device, a parent should follow these steps:

  1. Tap the three-bar menu icon (hamburger menu) at the top of the page.

  2. Under the Main Navigation section, select My Appointments.

  3. Next to each scheduled appointment, tap the three-bar menu icon.

  4. A list of up to 4 options will appear, allowing the parent to:

    • Cancel the appointment.

    • Change Time to a different time.

    • Edit any specific form information provided during booking.

    • Check the Details.

This allows parents to handle their entire schedule directly from their phone without needing to access a desktop computer.

How can I see the appointments my parents have made?


To view a specific parent's schedule and manage their bookings, follow these steps:

  1. Navigate to the Contacts tab.

  2. Search for the parent by name or email address.

  3. Click on the parent's record to select it.

  4. Select the Appointments tab within that contact's profile.

From this view, you can see a full list of their scheduled times. You also have the option to click Print to generate a hard copy or Email to send a fresh copy of the schedule directly to the parent.

Alternative: Viewing All Appointments at Once

If you want to see everyone's appointments for the entire event rather than looking up a single parent:

  • Go to the Appointments tab in the main sidebar.

  • Select Appointments List from the top sub-menu.

  • This provides a master list of every booking, which you can filter by teacher, date, or student name.

Reports

For a professional, downloadable version of all appointments, go to the Reports / Event Reports section and run the Parents' Schedule report. These are perfect for exporting to Excel if you need to share the data with your staff.

How can I see the appointments my parents have made?


To view a specific parent's schedule and manage their bookings, follow these steps:

  1. Navigate to the Contacts tab.

  2. Search for the parent by name or email address.

  3. Click on the parent's record to select it.

  4. Select the Appointments tab within that contact's profile.

From this view, you can see a full list of their scheduled times. You also have the option to click Print to generate a hard copy or Email to send a fresh copy of the schedule directly to the parent.

Alternative: Viewing All Appointments at Once

If you want to see everyone's appointments for the entire event rather than looking up a single parent:

  • Go to the Appointments tab in the main sidebar.

  • Select Appointments List from the top sub-menu.

  • This provides a master list of every booking, which you can filter by teacher, date, or student name.

Reports

For a professional, downloadable version of all appointments, go to the Reports / Event Reports section and run the Parents' Schedule report. These are perfect for exporting to Excel if you need to share the data with your staff.

I have a parent who claims that they booked an appointment, but when they log in they can't see any appointments


It is common for this issue to be caused by a parent having multiple accounts (using different email addresses) or accidentally canceling their own slots.

Here is how to investigate and solve this:

1. Check for Multiple Accounts

The most likely scenario is that the parent booked using one email address but is currently logged in with another.

  • Go to the Contacts tab in the Admin UI.

  • Instead of searching by email, search by the parent's last name.

  • Look for duplicate names. If you see two records with different emails (e.g., a work email and a personal email), check the Appointments tab for both.

  • If you find the appointments under the "other" email, you can either tell the parent which email to use or merge the records.

2. Review the Activity Log

If you only find one account and it has no appointments, the Log will tell you exactly what happened.

  • Click on the parent's record in the Contacts tab.

  • Click the small Log tab at the top.

  • Look for these entries:

    • Appointment Created: This proves they did book it at some point.

    • Appointment Canceled: This shows the parent (or an admin) cancelled the booking.

Pro-Tip: If the parent insists they have a confirmation email but you can't find them in the Contacts list, ask them to forward that email to you. The email will contain the exact Email Address and appointment details needed to track down the record in your system.

How can I login as parent? How can I impersonate parent?

Logging in as a parent allows you to manage their schedule or view the site exactly as they see it. You can do this directly from your admin dashboard without needing their password.

Steps to Login As a Parent

  1. Locate the Parent:

    • In the Admin UI tool, go to the Contacts page in the sidebar.

    • Use the search boxes to find the parent by name or email.

  2. Access the Profile:

    • Select the parent’s record in the search results.

    • On the right section (the Contact Info tab), you will see the parent's email address and other contact details.

    • Select the Login As button under the search console.

If the Parent is Not in Your System

If you cannot find the parent, you can create a record for them on the fly:

  • On the Contacts page, click Add > Parent...

  • Enter the parent's email and other details.

  • You can then proceed to book appointments on their behalf immediately.

What Happens When You are Logged In?

Once you are logged in as the parent, you will see the scheduling interface exactly as they do. You can:

  • Make, Change, or Cancel appointments.

  • Update Account Info: Modify their phone number or other registration details.

Emails: The parent will still receive automatic confirmation / reminder emails for any actions you take while logged in as them.

When you are finished, be sure to click Logout or close the parent view tab to return to your administrative dashboard. If you simply close the window, you may still be "impersonating" that parent the next time you open the scheduling page.


Back to top