Can I change the time/verbiage of my reminder emails?
Yes, you have full control over both the timing and the content of your reminder emails. Any changes you make will apply to all upcoming appointments for that event.
Updating Reminder Verbiage & Timing
To modify your reminders, navigate to the Settings / Notification Setup page and select the Reminder Email option.
1. Changing the Verbiage (The Message)
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Email Body: You can edit the text in the Body or Header fields at any time.
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Macros: Use macros like
$(DATE)or$(TIME)to automatically insert the specific appointment details into your custom message. -
Table View: If you have the "Replace the Email Body with the Printable Schedule" box checked, remember that your custom verbiage should be placed in the Header field so it appears above the appointment table.
2. Changing the Timing (The Hours)
The timing is based on how many hours before the appointment the email is triggered:
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Edit Existing Time: Locate the number (e.g., 24) under the Send Reminder Emails section and simply type over it with a new value.
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Add Multiple Reminders: Click the green
plus (+)icon to add an additional reminder. For example, you can set one for 48 hours (two days) and another for 2 hours (a final "heads up"). -
Remove a Reminder: Click the red
minusx(-)next to a time slotto delete that specific reminder trigger.
Important Note on Global Changes
When you save these changes, they are universal.
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Existing Bookings: Parents who booked weeks ago will receive the new verbiage you just wrote, not the version that existed when they originally signed up.
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Timing: If you change a 24-hour reminder to a 48-hour reminder, the system will immediately recalculate which emails need to go out based on the new schedule.