Event FAQs
Account
Administrators
Admin UI
Why is the Appointments List red? This indicates appointments with an unresolved problem needing ...
Appointments
How do I see who has signed up for an appointment? Via Reports: Logging in takes you directly to ...
Cancelled Appointments
Can I see a list of cancelled appointments for a specific participant? Go to Reports / Account R...
Contacts
Emails
How do I customize emails? Go to Settings / Notifications to customize the Confirmation, Reminder...
Invoices
Multiple Dates / Locations
Can I have multiple dates for one event? Yes. Use the calendar on the left to create slots for yo...
Passwords
A participant can't remember her password. Self-service: Click Forgot Password on the login page...
Scheduler
How do I add a logo to my scheduling site? Go to Global Setup / Business, under Account Level Set...
Snow Days / Emergency Rescheduling
We need to cancel a day due to snow and move all appointments to a new date. Go to Appointments ...
Time Slots
I created slots with the wrong duration. Slot duration cannot be edited. Delete the incorrect slo...
Working in the Admin UI
The time slot boxes are too small — how do I adjust this? Manually: Hover over a time marker lin...