Resource Board

Parents can access the Resource Tile, but teachers cannot. / Teachers can access the Resource Tile, but parents cannot.

1) Open the "SSO Setup" page [Core > Security (menu) > Authentication Settings (menu item) > SSO Settings (tab)] and review the SSO settings for pickatime.

2) Now open the "Additional content types" page [Core > Content (menu) > Additional Content Types (menu item) > Links (tab)] and compare the Category Settings that the PickAtime SSO Link belongs to. 

Pay attention to the selected type of access to the category [Public/Secure]. If you have selected the Secure option, please make sure that appropriate roles are added to the right list. If not, add them and test the SSO. 

If this does not help, go to the steps below.

3) Click on the category name to see a list of links that belong to it.

4) Press the Edit link button and review the settings. Make sure that the Publish date is less than the current date. Copy the Destination URL for further use.

5) Open the "Resource Boards" page [Core > Content (menu) > Resource boards (menu item)]. Press the "Edit post" button and make sure that Category and Category Link correspond to those that you opened in the previous steps. Send the direct SSO link from the previous step to your parents/faculty members so they can test it directly. 

6) Open the "Users" page and find the user(s) who cannot access pickAtime via the PickAtime SSO tile. Press on this user and select the Access tab in the Contact card, and review their Personas and Roles sections.

7) Click on the "Employment" button and click on the Edit button, and ensure that they have the correct roles.