Parents

Parents receive the message “"We do not have that email in our database.”"

When the Blackbaud Integrationintegration is in use,active, parents can only access pickAtime through the schoolBlackbaud accountResource fromBoard — not by logging in directly at pickatime.com. Direct them to use the Resource Board.Board Parentsor cannotSSO loglink in from pickatime.com; they must be directed to use either the Resource Board.instead.

Can parents log in directly through pickAtime.pickatime.com?

No. When using the Blackbaud Integration,integration, parents must access pickAtime through the Blackbaud Resource Board or SSO link.link.