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New Parent

New Family Can't Log In: "Pickatime user not found by Blackbaud userID"

WeScenario: have aA new family that just enrolled a few days ago. When the mother tries to access pickatime,pickAtime, she receives this message:error:

"Pickatime user not fondfound by Blackbaud userID: "XXXX."XXXX"

(where XXXX is her Blackbaud UserID.User ID)

Cause:

The parent needshasn't to bebeen added to the pickAtime account.account yet.

Step 1: Add the Parent to Contacts

Go to Contacts and fill inenter her name,name, email, and BBID as athe parentID.Parent ThenID.

connect

Step 2: Connect the parentParent and student by doing the following:

Student
  1. Select the parent in Contacts, then go to the Parents-Students Map tab.
  2. Click Add underUnder Student List, click Add, select the student, and click Add. again.

Step 3: Confirm the Student Is Enrolled in Classes

If the student isn't yet enrolled in any classes, follow the steps below.

Also
be

Enrolling surea thatStudent in Classes

    From the Admin UI, select the Class Editor tab. Select a teacher, then select the class. The class roster will display on the right-hand side.

    To enroll an existing student

      Start typing the student's name in the white box at the top of the roster (right-hand side). If the student is enrolledalready in classes,your account, the system will suggest a match. Press Enter to confirm and ifadd theythem areto not,the doroster. what is listed here.

      To enroll a new student (not yet in your account)

        Go to the Class Editor page and select the teacher, then the class. Click the Enroll Student icon (above the roster, far right). In the Select Person dialog, click Add Student, then fill in the student's details — First Name, Last Name, Security Value, and Student ID — in the fields marked <not entered>. Click Add. Click OK. The student will now appear in the roster.
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