Getting Started

Do I have to connect to the SKY API?

Yes. pickAtime now requires the Blackbaud SKY API for all Blackbaud integrations — legacy (non-SKY) integrations are no longer supported.

To use Blackbaud SSO and data imports, you must:

1. Install the pickAtime application from the Blackbaud Marketplace.
2. Connect your account to the SKY API.
3. Configure your SSO settings.

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Why is there an SSO Login URL?

The SSO Login URL — found under Global Setup / Business / Show Advanced Options / Single Sign On Options / Blackbaud — is used when an administrator's session expires.

Rather than requiring admins to re-initiate SSO from scratch, pickAtime redirects them to this login page so they can quickly regain access.

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I'm ready to test my event. Why can't I seeor myour accounttest URL?parent

Whenaccess usingpickAtime from the Blackbaud integration, parents access your event through Blackbaud's Resource BoardTile? — not through a direct pickAtime account URL. This is expected behavior.

Before testing, confirm:

The SKY API integration is connected The Resource Tile has been created The SSO link is configured correctly The Resource Tile is published and visible to parents

See Create the SSO — new schools for setup instructions.

Why aren't parents being taken to our pickAtime event?

This is usually an SSO configuration issue. Check the following:

• The SKY API integration is connected
• The Resource Tile has been configured correctly
• The SSO URL is correct
• The Resource Tile has been published
• Parents have permission to access the Resource Tile

If everything looks correct, test the direct SSO link to verify it opens the event.