Getting Started
Do I have to connect to the SKY API?
Yes. pickAtime now requires the Blackbaud SKY API for all Blackbaud integrations — legacy (non-SKY) integrations are no longer supported.
To use Blackbaud SSO and data imports, you must:
- Install the pickAtime application from the Blackbaud Marketplace.
- Connect your account to the SKY API.
- Configure your SSO settings.
Why is there an SSO Login URL?
The SSO Login URL — found under Global Setup / Business / Show Advanced Options / Single Sign On Options / Blackbaud — is used when an administrator's session expires.
Rather than requiring admins to re-initiate SSO from scratch, pickAtime redirects them to this login page so they can quickly regain access.
I'm ready to test my event. Why can't I see my account URL?
When using the Blackbaud integration, parents access your event through Blackbaud's Resource Board — not through a direct pickAtime account URL. This is expected behavior.
Before testing, confirm:
- The SKY API integration is connected
- The Resource Tile has been created
- The SSO link is configured correctly
- The Resource Tile is published and visible to parents
See Create the SSO — new schools for setup instructions.
Why aren't parents being taken to our pickAtime event?
This is usually an SSO configuration issue. Check the following:
- The SKY API integration is connected
- The Resource Tile has been configured correctly
- The SSO URL is correct
- The Resource Tile has been published
- Parents have permission to access the Resource Tile
If everything looks correct, test the direct SSO link to verify it opens the event.