Contacts

Why are the contacts different colors?

The color coding in your contact list is a visual shorthand to help you quickly identify the status and health of your user database.{{@59}}

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When viewing your Contacts tab, names will appear in one of three colors:

Black: Active Users

Meaning: This person has successfully logged into the online scheduler at least once and has set up or "taken ownership" of their account.

Status: These are standard, verified records.

Blue: Unverified/Pre-loaded Users

Meaning: This contact was likely added by an administrator or imported from a list, but the person has not yet logged in.

Status: The account is waiting for the user to access it for the first time and set their password.

Red: Problem Accounts (Action Required)

Meaning: This indicates a data conflict that needs your attention.

Most Common Cause: The email address associated with this contact is a duplicate. The system flags these in red because duplicate emails can cause login errors or lead to appointments being linked to the wrong person.

How to Fix: Search for the email address in your contacts. You will likely see two entries. Review the information and delete the incorrect or duplicate record to clear the red flag.