Time Slots

I created slots on the wrong date?date — how do I fix this?

On

Go to the Appointments page,page. selectOpen the Slots drop-down and then select the Move Slots. option.

This will allow you to movemoves all slots (and any existing appointments) to a new date. You willYou'll have the option to send an email toanyone anywhose appointment that is being moved.  

My slots are 20 minutes in duration,long, but I want a 30-minute break in the middle.middle.

If your break willdoesn't notmatch haveyour the sameslot duration as your slots or is not a multiple of your slotsit (e.g., you have20-minute slots of 20 minutes, and you wantwith a 30-minute break), you willyou'll need to create your slots in sections.two First,sections:

create

Create slots for the slotstime BEFOREbefore yourthe breakbreak. time, and then create yourCreate slots AFTERfor yourthe breaktime time.after the break.

Why are some of my time slots grey? 

Grey time slots indicate thatmean the teacher is booked elsewhere and is not availableunavailable at that time.time Either— thetypically teacherbecause isthey're:

having

Attending meetings as part of a team, or theBooked teacher has booked her own appointments in her roleelsewhere as a parent.parent Ifmaking youtheir clickown onappointments a

Click the grey timeslot slot,to see a message will display telling youexplaining where the teacher is booked.

Why are some of my time slots yellow?

PickAtime automatically displays older TimeYellow slots in yellow to indicate that the scheduled time has already passed.passed. These slots willare nothidden appearfrom toparents/participants.

your participants.

Fix: Check the date ofon thethese slots, andthen either delete them or move them to the correct date.

Slots on the correct (current/future) date will beappear blue, indicating they're active and willbookable.

allow you to book and block.

I created time slots with the wrong duration. 

TimeSlot slotsduration can notcannot be changededited fromafter onecreation. duration to another. If youYou'll need ato:

different

durationDelete than what you originally created, you will need to delete your timethe slots with the incorrect durationduration. and createCreate new time slots with the correct duration.

I created time slots with the wrong duration, but myand customers have already booked appointments. 

TimeSlot slotsduration canstill notcannot be changededited fromdirectly one— duration to another. If you need a different duration than what you originally created, you willyou'll need to delete yourand time slots withrecreate the incorrectslots. durationHowever, andsince createappointments newalready time slots with the correct duration. Whenexist, you deletehave theoptions timefor slots,handling thethem:

system

will ask you what you wantGo to doSlots with the appointments. You can cancel them and send an email to each customer requesting that they reschedule their appointment. Or you can put the appointment “on hold” and then cancel and manually re book each appointment.  After selecting the/ Delete Time Slots. option,A youdialog will see a new dialog box tellingshow you the number of existing appointments on yourthe soonslots you're about to bedelete. deletedChoose slots.how to

Thehandle them:

Cancel them — optionally send an email asking customers to reschedule, or Hold them — the default option ismoves set to move theaffected appointments to a holding area on the Appointments List page.page, Ifwhere you choosecan thisreview option,and you will have a list of the appointments that you need to eithermanually cancel or reschedule.reschedule each one.