Passwords

A parent calledis andhaving cantrouble not rememberwith her password. 

OnParents have three options:

Self-service reset: Click Forgot Password to receive a reset email. Admin reset: You can reset it for them in the loginAdmin page,UI: the

parent can click on the Forgot Password button. A link will be emailedGo to the parentContacts withtab. instructions on resetting the password. Alternatively, you can reset the passwordSearch for the parent by name. Select the parent's record — their email will display in the Adminmiddle UI.section. GoClick Reset PW. Contact support: Email support@pickatime.com to thehave Contactsit page,reset. search for the parent. Click on the parent name and then click on the Reset PW button. 

How do I change my password?

Log in to your pickAtime account. Click on the menu icon on the upper right-hand side, and then select the Edit Profile / Change password option

A parent is having trouble with her password.

Parents can click on the Forgot Password option, and they will get an email that will allow them to reset their password. They can also email support@pickatime.com to reset it as well.

Alternatively, in the Admin UI, you can reset the parent password. 

• In the Admin UI, select the Contacts tab
• Search by name for the parent in the Search Control boxes.
• When you locate the parent record, click on the record, and you will see the parent's email displayed in the middle section. 
• Click on the Reset PW button.

I'veI imported my teacher file this year with a new teacher password forthis myyear, teachers. But it seems thatbut only thelast year's password they set last year works?works.

Once thea teachersteacher havehas taken ownership of their account and createdset their own password, importing a new password (as they did last year), the import will not changeoverride theit.

password.

To However,reset onpasswords themanually:

Go to Global Setup /→ Contacts. Click Show Advanced Optionspage,. ifUnder youDefault Password, click on the Show advanced options..., you would see the Default Password section, where you would be able to click on the Reset Admin Password. button, select this button, and you will haveSelect the optionaccess level you'd like to reset the(e.g., passwordAppointment byViewer) Administrative access level. Toto reset the passwordpasswords for all yourteachers teachers,at selectthat thelevel. level to reset in Appointment Viewer.

My teachers are receiving a message toseeing "contact the Administrator" for atheir passwordpassword.

This messageappears would come up if you importwhen a new password has been imported for yourteachers.

teachers.

ForQuick thesefix: teachers,Let letaffected themteachers know whatthe password you imported.

Alternatively,Bulk youfix: canReset reset the passwordpasswords for all yourteachers teachers.at Toonce: do

so, goGo to the Global Setup /→ Contacts Setup. page. Click on the "showShow Advanced options"Options. setting.Click Then select the Reset Admin Passwords. button to reset all

passwords for your teachers.

You can also changeupdate the default password setting forfrom thethis password.same section.

I'm trying to reset the password for a parent,parent's password, but I'mI gettingget aan messageerror that sayssaying I can notcan't.

OnThis occasion,happens youwhen maythe findparent's thataccount youis arealso unablelinked to resetanother thepickAtime passwordorganization for(e.g., a parentdifferent onschool). your account. If your parent has also logged into another account with pickAtime, such as another school or organization, you will not be able to reset their password. This is forFor privacy reasons,reasons as— parentsince appointments made on other accounts couldmay be confidential.confidential If— youadmins receivecannot thisreset errorpasswords message,for pleaseaccounts haveshared across organizations.

Solution: Have the parent contact support@pickatime.com directly for a newpassword password.reset.

Sometimes, when my parents try to log in to the site, they are told they are a bot. Why is that?

This is a response from Google reCAPTCHA v3. This behavior can happen when a customer has a bad internet connection.

Refresh the page, and try again.