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Administrators

Can I have multiple administrators on my account? 

You can set up any number of users with Administrative access. To do so, you would go to the Contacts page, select the Add > Admin... button, and then fill in the user information on the Add New Contact form. For a full-powered administrator in the Admin Level pull-down, select Administrator. 

What Administrative Access levels are there? 

    Appointment Viewer - allows a contact to view the appointments made. Teachers are generally assigned only this access. 

    Appointment Maker - allows a contact to make appointments in the Admin tool, but not change any settings on the account. 

    Resource Administrator - allows a contact to have administrative access to specific resources (teachers). This would give the contact the ability to edit the schedule for the resource. 

    Event Administrator - allows a contact to have administrative access to the entire event. Administrator - allows a contact to have full administrative access to the entire account. 

    I'm getting the message "email address already exists, can't create doubles" when I add a teacher email address. What does this mean?

    This means that the teacher's email address you added already exists with an account in pickAtime. In the Contacts page, search for the email address by entering it in the email box and pressing search. You should see that the teacher's email address already has an account in your Contacts.

    We would like to add another person to our account and give them only report access to a teacher. Is there a way for me to do this without giving any full Admin access?

    Yes, you can add another admin with the access level of Appointment Viewer. To add an Appointment Viewer do the following:

      Navigate to Contacts: In the Admin UI, go to the Contacts page.

      Add New Admin: Select the Add > Admin... button.

      Enter Details: Fill in the user information on the Add New Contact form.

      Set Access Level: In the Admin Level pull-down menu, select Appointment Viewer.

      Save: Click to finish.

      Note: If you see a red message stating "Vendor already has a contact with this email," do not panic. Click the blue Go back button and use the Search tool to find the existing contact by name.

      Assigning Specific Access

      Once the contact is created or located:

        Go to the Vendor Access tab.

        Locate the specific Event and Teacher this person needs to monitor.

        Click the checkbox next to the name to grant report access.

        First-Time Login Instructions

        You can provide these steps to the new admin to help them get started:

          URL: Go to pickatime.com.

          Step 1: In the Login section, enter your email address and press Login.

          Step 2: On the following page, you will be prompted to create a unique password for your account.


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