Admin UI

Why is the Appointments List red? 

This means that you have appointments that have some sort of problem that needs attention. When a problem appointment is created, the tab will turn red, and the appointment will be listed in red. There are several ways problem appointments are created. Please see the Problem Appointments page. 

On the Appointments List page, I noticed orange appointments on the Appointments List page with the status '"Customer is creating this appointment'.appointment." What do weI need to fix these?fix?

Nothing — this is expected behavior, not an error. Appointments that are in the process ofstill being booked are displayedappear in orange on the Appointment List pagepage. andThey cannotcan't be manually deleted or selected for email notificationnotifications sending.while Thesein this state. The system automatically manages these appointments and will becancel automatically managed and, if necessary, canceled by the systemthem if the user has beenis inactive for atoo long timewithout andcompleting hasthe notbooking. completed creating an appointment. Once the parentcustomer completes the appointmentfinishes booking process and clicks onCreate Appointment, the Create Appointment button, theorange status willdisappears. disappear.
This willalso allowprevents admins who are booking appointments for clients in the Admin UI toolfrom to not select theselecting time slots that are incurrently the booking process.mid-booking.

How do I sort my teacher roster?

On the Appointments page, select the Teachers drop-down and then select the Sort Teachers option. This will sort your teachers by the sort order that is listed on the Global Setup / Business page, in the Account Level Display Options / Display Contact Name as section. The options are last name, first name, or first name last name.

Every time I change the Open scheduler to customers on one of my events, it changes this on my other events? Why are my events connected?

Go to the Events Preview page, select the Events Settings option, change the setting in the Propagator Mode section, under Propagate Changes to: from all events of this type to only the current event. This setting allows you to make changes to one event apply to all your events.

Is there a way to allow my parents to only see a certain event on our account?

Yes, you can use the Category Sort option to control what is seen and how it is seen on your account.