Admin UI

Why is the Appointments List red? 

This means that you have appointments that have some sort of problem that needs attention. When a problem appointment is created, the tab will turn red, and the appointment will be listed in red. There are several ways problem appointments are created. Please see the Problem Appointments page. 

I noticed orange appointments on the Appointments List page with the status "Customer is creating this appointment." What do I need to fix?

Nothing — this is expected behavior, not an error. Appointments still being booked appear in orange on the Appointment List page. They can't be manually deleted or selected for email notifications while in this state. The system automatically manages these appointments and will cancel them if the user is inactive for too long without completing the booking. Once the customer finishes booking and clicks Create Appointment, the orange status disappears. This also prevents admins booking appointments in the Admin UI from selecting time slots that are currently mid-booking.

How do I sort my teacher roster?

On the Appointments page, select the Teachers drop-down and then select the Sort Teachers option. This will sort your teachers by the sort order that is listed on the Global Setup / Business page, in the Account Level Display Options / Display Contact Name as section. The options are last name, first name, or first name last name.

Every time I change the Open scheduler to customers on one of my events, it changes this on my other events? Why are my events connected?

Go to the Events Preview page, select the Events Settings option, change the setting in the Propagator Mode section, under Propagate Changes to: from all events of this type to only the current event. This setting allows you to make changes to one event apply to all your events.

Is there a way to allow my parents to only see a certain event on our account?

Yes, you can use the Category Sort option to control what is seen and how it is seen on your account.