Scheduler
How do I add a logo to my scheduling site?
Go to Global Setup / Business, under Account Level Settings / Account Logo, and click the Upload icon.
Do you support Spanish/French versions of the scheduling page?
Not natively — your browser's built-in translation tool can be used instead.
How do I test the scheduler?
Go to your Online Scheduling link, add a student to your account, and view their teachers' schedules as a parent would.
I see "there are no events available" or "the online scheduler is closed" when testing.
The scheduler isn't currently open. Check Settings / UI Setup / Scheduler Availability start/end dates.
The scheduler is closed, but participants can still cancel — why?
This is expected. Once closed, participants can still log in and view (but not book) appointments. Whether they can cancel depends on the setting "Customer cannot cancel their appointment closer than XX hours/days" under Settings / UI Setup / Appointment Cancellations. If cancellation isn't allowed, they'll see a message to call the company instead.
I'm being told I was flagged as a bot.
This is Google reCAPTCHA, used on sign-up pages to prevent spam/automated abuse. Occasionally this produces a false positive.
Fix: Try a hard refresh — Cmd + Shift + R (Mac) or Ctrl + Shift + R (Windows).
Our account URL shows a 404 error during testing — how do we fix this?
This usually happens when Category Sort is enabled but no categories have been assigned to your events.
Fix:
- Go to Events Preview / Events Settings / Manage Categories for Events.
- Under Category Sort, uncheck "Allow customer to select category first."