Emails

How do I customize emails?

Go to Settings →/ Notifications to customize the Confirmation, Reminder, and Cancellation email templates.

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How can I view emails that have been sent?

1. Go to Contacts and search for the contact.
2. Select them, then click the small Log tab.

This shows a history of booked/cancelled appointments and emails sent.

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How do I turn off reminder emails?

1. Go to Event Management →/ Settings →/ Notification Setup.
2. Under Reminder Email, uncheck "Send Reminder Emails."

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Tips for setting up reminder emails:

Recommended: Check "Replace the Email Body with the Printable Schedule of Appointments" to send a clean table of appointments as the email body, instead of one email per appointment. Any Header text appears above the table. (The table's format/columns — including room number — are set under CUI Messages → Print Schedule.) To enable reminders: Go to Settings → UI Setup → Customer Reminder Email, check the box to require a reminder, and set how many hours before each appointment it should send. To add reminder times: Click the green + under Send Reminder Emails and enter the number of hours before the appointment (e.g., 24, 48).

You can update reminder email wording and timing at any time — changes apply to all future reminders.