Emails
How do I customize emails?
Go to Settings → Notifications to customize the Confirmation, Reminder, and Cancellation email templates.
How can I view emails that have been sent?
- Go to Contacts and search for the contact.
- Select them, then click the small Log tab.
This shows a history of booked/cancelled appointments and emails sent.
How do I turn off reminder emails?
- Go to Event Management → Settings → Notification Setup.
- Under Reminder Email, uncheck "Send Reminder Emails."
Tips for setting up reminder emails:
- Recommended: Check "Replace the Email Body with the Printable Schedule of Appointments" to send a clean table of appointments as the email body, instead of one email per appointment. Any Header text appears above the table. (The table's format/columns — including room number — are set under CUI Messages → Print Schedule.)
- To enable reminders: Go to Settings → UI Setup → Customer Reminder Email, check the box to require a reminder, and set how many hours before each appointment it should send.
- To add reminder times: Click the green + under Send Reminder Emails and enter the number of hours before the appointment (e.g., 24, 48).
You can update reminder email wording and timing at any time — changes apply to all future reminders.