SMS Messaging

1. Enabling the Service

SMS messaging is enabled upon request.

• Cost: 3 cents3¢ per text message sent.sent
• Activation: Once enabled by our team enables the feature for your account,team, a new SMS section will appear under your Notification Setup page.

2. Configuring the Automated Reminder

In the Notification Setup /→ SMS section, you can define the following:configure:

• Enable Reminders: Check the box to activate the automated service.SMS reminders
• Custom Message: Enter your preferred reminder text.text
• Timing: Set how far in advance the durationmessage should send (e.g., 24 hours or 2 hours)hours before the appointment that the message should be sent.appointment)

⚠️  Character Limit:limit: Messages are strictly limited to 160 characters. This— this includes "macros"macros (likee.g., $(time)TIME) on $(d_medium) D_MEDIUM)) onceafter theythey've arebeen expanded into full words.text, not their shorthand length.

---

3. The Participant Experience

During the booking process, participantsParticipants are not automatically signedenrolled upin forSMS texts.reminders. TheyDuring willbooking, they'll see an opt-in checkbox asking if they would like to receiverequest ana SMStext Reminder.reminder.

If they check the box and provide a mobile number, thetheir systemreminder willis automatically queue their reminderqueued for the time youyou've specified.

configured.

---

4. Sending Reminders "On Demand."

Demand"

IfFor youmanual needblasts to— sende.g., a manual blast to participants (for example, if there is a suddenlast-minute schedule change or weather delay),delay you— cansend do sodirectly from the Appointments List page:

1. Filter your list by the specific Event or Date.
2. Select the participants you wishwant to reach.
3. Click the Send SMS drop-down menu toand broadcast your message.

Note: This will only send toreaches participants who originally opted in to receive SMS notifications.notifications — it won't reach anyone who didn't check the box during booking.

---

SMS Best Practices

Keep it Brief:

brief. Since youWith only have 160 characters, focus on the essentials: Who, When, andWhere. Where.

Example Message:

message: "

Reminder: Your appointment is at $(time)TIME) on $(d_medium)D_MEDIUM) at the $(location)LOCATION).  Please arrive 5 mins early. See

you