# Scheduler

##### **Every time I change "Open scheduler to customers" on one event, it changes on my other events too. Why are my events connected?**

To make changes apply only to the current event:

1. Go to the **Events Preview** page and select **Events Settings**.
2. Under **Propagator Mode**, change **Propagate Changes to** from **"all events of this type"** to **"only the current event."**

**See also [Propagator Settings](https://help.pickatime.com/books/additional-event-features/page/propagate-settings).**

##### **Can my event span multiple days?**

Yes. To create slots across multiple days:

1. Go to the **Appointments** tab.
2. On the calendar (left-hand side), select your first event date.
3. From the **Slots** drop-down, select **Create Slots**.
4. Repeat for each additional date in your event.

##### **Can multiple parents sign up for the same time slot?**

Yes. You can set a maximum number of appointments allowed per slot.

**When creating slots:** In the **Slot Generator** dialog, enter the desired number in **Maximum Allowed Appointments Per Slot**. Once that limit is reached, the slot will no longer appear as available on the scheduling page.

**To update this after slots are already created:**

1. Go to the **Appointments** page.
2. From the **Slots** drop-down, select **Update Slots**.
3. Update the maximum allowed appointments for a specific time period or for all slots.

##### **How do I add a logo to my scheduling site?**

1. Go to **Global Setup / Business**.
2. Under **Account Level Settings / Account Logo**, click the **Upload** icon.

##### **<span class="rvts50">Do you have a Spanish/French version of the scheduling page?</span>**

Not natively — but parents can use their browser's built-in translation feature. \[See [instructions](https://help.pickatime.com/books/additional-event-features/page/built-in-browser-translation-tool)\]

##### **<span class="rvts50">What is the link for my parents? Can I customise the link?</span>**

Your parent-facing link is your account URL, found at the bottom-left of the **Global Setup / Business** page. This link displays any **open** event on your account — if you have multiple open events, parents will see a pull-down to choose between them.

**To customize the URL:**

1. Check the box **"Set Custom URL."**
2. Enter your desired text (the `XXX` portion of `https://pickatime.com/XXX`) — for example, `myschool` for `https://pickatime.com/myschool`.

> New custom URLs take **5–10 minutes** to become active.

##### **<span class="rvts50">How do I test out the scheduler?</span>**

Go to the **Online Scheduling** link (left-hand side of the Admin dashboard) to open the live scheduler. You can add a student to your account and view the schedule for their teachers.

##### **When testing, I see "there are no events available" or "the online scheduler is closed."**

This means the scheduler isn't currently open for booking.

**Fix:** Go to **Settings / UI Setup** and check the **Scheduler Availability** start and end dates. The scheduler must be within this window to be viewable.

##### **When testing, I see "no slots available."**

This usually means one of two things:

- No slots have been created for your teachers, **or**
- All existing slots are already filled

##### **<span class="rvts50">Help! My scheduler is not open</span>**


Check the following, in order:

1. **Scheduler Availability dates** — Confirm "Open scheduler to customers" and "Close scheduler to customers" are set correctly (**Settings / UI Setup / Scheduler Availability**).
2. **Slots created** — If parents see "there are no available times," confirm slots have been created for your teachers.
3. **Booking window** — Check the setting **"Customer cannot book their appointment closer than XX hours/days."** If a slot falls within this window (e.g., it's set to 1 day and the appointment is tomorrow), parents won't be able to book it.

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##### **How can I sort my teachers alphabetically on the scheduler?**

1. On the **Appointments** page, open the **Teachers** drop-down.
2. Select **Sort Teachers**.

This sorts teachers based on the **Display Contact Name As** setting under **Global Setup / Business / Account Level Display Options** — switch this between **First, Last** and **Last, First** to change the sort order.

##### **Our scheduler is closed, but parents can still cancel appointments.**

This is expected. Once the scheduler closes, parents can still log in (if they have the link) to view their schedule — but they **cannot book** new appointments.

Whether they can **cancel** depends on your cancellation window setting: **"Customer cannot cancel their appointment closer than XX hours/days"** (**Settings / UI Setup / Appointment Cancellations**). If cancellation isn't allowed, parents will see a message instructing them to call the school instead.