Contacts

Why are the contacts different colors?
The color coding in your contact list is a visual shorthand to help you quickly identify the status and health of your user database. 
 
 When viewing your  Contacts tab, names will appear in one of three colors: 
 Black: Active Users 
 
 
 Meaning: This person has successfully logged into the online scheduler at least once and has set up or "taken ownership" of their account. 
 
 
 Status: These are standard, verified records. 
 
 
 Blue: Unverified/Pre-loaded Users 
 
 
 Meaning: This contact was likely added by an administrator or imported from a list, but the person has not yet logged in . 
 
 
 Status: The account is waiting for the user to access it for the first time and set their password. 
 
 
 Red: Problem Accounts (Action Required) 
 
 
 Meaning: This indicates a data conflict that needs your attention. 
 
 
 Most Common Cause: The email address associated with this contact is a duplicate . The system flags these in red because duplicate emails can cause login errors or lead to appointments being linked to the wrong person. 
 
 
 How to Fix: Search for the email address in your contacts. You will likely see two entries. Review the information and delete the incorrect or duplicate record to clear the red flag.